Kriti Craft Pvt. Ltd is a leading manufacturing company in Nepal that makes and sells (export) all kinds of handmade felt products like felt shoes, laundry dryer balls, Christmas ornaments, felt home decor, garlands, cat caves, dog beds, keyrings, crafts supplies, and others.

This Privacy Policy explains our rules about handling your personal information when you use our products. “Personal Information” means details that can identify you, like your name, address, email, phone number, and any dealings you have with us online or offline. It also includes private details linked to these.

We are careful with how we use and share your Personal Information. We handle it responsibly.

Our role is to help our customers, and sometimes we process and store Personal Information for them about other people. But we don’t own this information.

• Agreeing to Our Privacy Policy: When you visit our website, use our products, or give us your personal details, you’re saying yes to our Privacy Policy. This means you’re okay with how we handle your personal information.
• How We Gather Your Information: We collect information about you to understand our customers better. This helps us improve our products and services and sometimes, we’ll tell you about new things we think you’ll like.
• The Information You Give Us: We only collect information that you choose to give us. This includes things like your name, address, email, phone number, and any messages you send us.
• Sharing Your Information: We don’t usually sell your information to others. Sometimes, we give it to other companies who help us or who might have offers for you.
• Our Website Information: The information on our website (www.kriticraftnepal.com) is just for selling our products. We can’t guarantee it is all perfect. We’re not responsible for any mistakes or if you lose money or data from using our site. Also, you can’t copy anything from our site.
• Returning Items: If something’s wrong with what you bought, tell us within 7 days of getting it. We’ll replace it in your next order for free. Send us pictures of the problem first. You have to pay for sending things back to us, and we’ll check them before refunding.

              Note: Small flaws don’t count as defects because many of our products are handmade.

• When Items are damaged in Shipping: If your package looks damaged or different from what you ordered, check it before accepting it. If it’s wrong, don’t accept it or write a note about the problem when you do. We can ask the delivery company for a refund for you. Most of the time, there’s no problem with our shipments.